OK, so I know I’m a recruiter, but after seeing countless ‘Top 10 Things I Hate’ headlines, I realize a little recruiter introspection is in order.
Sure, we see what in-house HR hates about us, which is most everything, but how about those of us who are in the trenches on the dark side. There’s a reason getting new business is often an uphill battle, and you know what? It isn’t the fees! It’s pretty much what the recruiting agency has done to sabotage itself.
Now, those of you who follow my postings, might think this might be another “Recruiter Pet Peeves’ blog, but to the contrary, I think these are universally despised agency tactics and behaviors many of us in our own industry abhor.
Here we go:
- Unresponsiveness – Clients and candidates can get away with this. We cannot. Double standard maybe. But if you don’t return calls/emails in a timely manner, you might as well kiss your practice good bye.
- Pestering – do you see how far nagging your spouse/significant other gets you? Now put yourself in a client’s shoes. And they don’t even love you.
- Hard sell – everyone gets what you do. How about building a personal relationship, imparting knowledge, sage advice, sharing experiences, influencing and motivating. In other words, the essence of your job!
- Forgot to tell the candidate they didn’t get the job – This makes me cringe when I hear a candidate tell me they never heard the end result from another recruiter. Shame on them for being too chickenhearted or inconsiderate to call. This candidate is a fellow human being! And potentially another candidate or client in the future. Be kind. Be professional!
- Non delivery – Promises, promises. Contingency or retained; make good on your word or get out and let someone else do it.
- Running the same add the company does – OK, so this is a REALLY BIG pet peeve. Recently saw an agency run the same ad right under their clients on a big jobsite. If I were your client, I’d dis you on principle. Disgraceful.
- Double dipping – you cannot bite from the hand that feeds you.
- Putting the fee before the quality of hire – Money isn’t the means to the end folks. We are not the Wolf of Wall street or Gordon Gecco. You do your job with integrity and professionalism and guess what, the fees will come!
- Undercutting fees – I’m not talking about giving a great client a break or multiple hire discount or one time event special fee consideration. I mean chronic fee discounting and market undercutting. You have just denigrated your own value and the value of the industry. This has me believe that you don’t see yourself as deserving of the standard industry fees we charge. Whether due to lack of integrity, experience or just plain ignorance, you (and often purposely) make it harder for the rest of us to justify fees. And by the way, we do charge 25-35% with good reason. To name a few: years of experience, contacts, credibility, closing success rate, access to inaccessible talent. Need I go on?
- Submitting candidates without their permission – why is this still done? To beat the competition? To get in the door? If I were your candidate, I wouldn’t let you represent me if you were the last agency on earth. Employed candidates rely on our discretion. Use it!
There are more of course, but you get the gist here. Getting new business is often challenging enough without our own industry destabilizing the playing field. No one wins by lazy, deceitful and disrespectful tactics. Play hard, play to win, but most of all, play fair.